Routine/Non-Urgent Visits: Call Central Appointing at 850-881-1020. If you are unable to book an appointment with your Primary Care Manager (PCM), please request a Telephone Consult (TCON).
Urgent Care Visits: Call Central Appointing at 850-881-1020. For after hours care call the Nurse Advice Line at 1-800-874-2273. You must receive approval from the on-call provider prior to visiting an off-base urgent care center or you will be responsible for any charges incurred.
Emergency visits threatening life, limb, eyesight, etc call 911 or proceed to the nearest emergency room (ER). You must call your PCM within 24-hours to report a civilian ER visit.
Canceling Appointments/No-Show Policy:
Patients may cancel an appointment up to 24-hours before the scheduled appointment. If you are unable or no longer need to attend your appointment, call Central Appointments. Managing cancelled appointments drastically reduces the amount of funds spent per cancelled visit and improves access to care to other beneficiaries. For each patient that is referred downtown during a no-show appointment the Department of Defense spends approximately $250 dollars per visit, in addition to the lost appointment incurred for other patients. Please review the 1 SOMDG No Show Policy here.
Enrollment for active duty members at Hurlburt Field is mandatory. Active duty family members living in Destin, Crestview, or Navarre (32566) may have a civilian prime provider in their area if their drive time is greater than 30 minutes away. Enrollment is completed online or via phone. To enroll for the first time or to modify your current enrollment, visit this website or call 1-800-444-5445 and follow the prompts for enrollment.
Referrals are managed in multiple ways. For members enrolled in TRICARE prime on base, your 1 SOMDG or 96 MDG PCM must provide a referral prior to proceeding for care. If you are the family member of an AD spouse enrolled to a civilian PCM, your civilian PCM must provide a referral prior to proceeding for care. For questions, regarding referrals, visit and sign in at the 1 SOMDG TRICARE kiosk.
TRICARE Online has a very robust patient capability. TRICARE Online provides access to book appointments, see lab results, schedule follow-up visits, and much more. You can register with TRICARE Online by visiting http://www.tricareonline.com.
Services are provided to active duty members at Hurlburt Field. To make an appointment call 850-884-7881.
Do you still have questions regarding the services at the 1 SOMDG? Click here: Patient Handbook