Appointment Guidelines:
Routine/Non-Urgent Visits: Call Central Appointing at 850-881-1020. If you are unable to book an appointment with your Primary Care Manager (PCM), please request a Telephone Consult (TCON).
Urgent Care Visits: Call Central Appointing at 850-881-1020. For after hours care call the Nurse Advice Line at 1-800-874-2273. You must receive approval from the on-call provider prior to visiting an off-base urgent care center or you will be responsible for any charges incurred.
Emergency visits threatening life, limb, eyesight, etc call 911 or proceed to the nearest emergency room (ER). You must call your PCM within 24-hours to report a civilian ER visit.
Canceling Appointments/No-Show Policy:
Patients may cancel an appointment up to 24-hours before the scheduled appointment. If you are unable or no longer need to attend your appointment, call Central Appointments. Managing cancelled appointments drastically reduces the amount of funds spent per cancelled visit and improves access to care to other beneficiaries. For each patient that is referred downtown during a no-show appointment the Department of Defense spends approximately $250 dollars per visit, in addition to the lost appointment incurred for other patients. Please review the 1 SOMDG No Show Policy here.