Hurlburt Field transitioning to the MHS GENESIS system

  • Published
  • 1st Special Operations Medical Group

The transition to the MHS Genesis Electronic Health Record System will begin on 24 Sep 22. As healthcare teams adapt their clinic practices to new, standardized workflows, patients can expect to see an increase in wait times and a reduction in available appointments.

The MHS GENESIS system is the centerpiece of a larger transformation to securely standardize, integrate, and manage medical records across the Department of Defense and the Department of Veterans Affairs. The health record delivers data to healthcare teams wherever patients receive treatment, and will stay with service members from the time of enlistment through veteran status.

Patients can take steps now to prepare for the MHS GENESIS implementation, including:

·        If in need of a primary care or specialty care appointment between now and 22 Sep, patients should make their appointment as soon as possible to avoid delays during the MHS GENESIS transition. This includes sports physicals.

·        Update information in the Defense Enrollment Eligibility Reporting System (DEERS) by visiting the nearest Military Personnel Flight.

·        TRICARE Online will be degraded beginning 16 Sep, and its Secure Messaging will stop operating 21 Sep.

·        Use the new Patient Portal at, starting 24 Sep.

·        The 1 Special Operations Medical Group recommends first calling the appointment line at 850-881-1020 to check for open or re-opened appointments due to cancellations.

·        The Nurse Advice Line can triage and assist with obtaining appropriate care. The NAL can also create referrals for active duty members to utilize urgent care centers. Call the NAL at 1-800-TRICARE (874-2273), option 1.

Pharmacy wait times will increase during this transition time period. Beneficiaries should be sure to have prescription refills on hand or look into using a TRICARE network retail pharmacy or the mail-order service. For more information on home delivery, visit

New TRICARE pharmacy co-pays are effective 01 Jan 22 and are as follows:

·         Co-pays for a 90-day supply through home delivery: $12 for generics, $34 for a brand name, and $68 for non-formulary medications.

·         Co-pays for a 30-day supply at a Tricare network retail pharmacy: $14 for generics, $38 for a brand name, and $68 for non-formulary medications.

·         Active duty does not have co-pays when using home delivery or retail pharmacies for covered medications.

Patients may experience longer wait times for lab needs while staff adjusts to new processes. Patients should make sure to get their routine radiology appointments taken care of early to avoid extended wait times. The immunization clinic will remain a walk-in clinic.

The 1 Special Operations Medical Group appreciates your patience while they transition to a system that will significantly improve and streamline patient care across the DOD.