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1 SOFSS MPF wins Site Excellence Award

HURLBURT FIELD, Fla., -- The 1st Special Operations Force Support Squadron military personnel flight customer support section won the Air Force Site Excellence Award out of 126 AF locations and placed second at the Department of Defense level against 1,630 DOD locations, Feb. 10, 2017, here.

Air Force Defense Enrollment Eligibility Reporting System and Real-Time Automated Personnel Identification System customer support sites, the sections that handle military benefits and entitlements, were nominated for the Site Excellence Award after making it in the top 15 percent of 126 Air Force locations who had the least amount of discrepancies when providing customer support.

“I think the difference between us and a lot of other sites is what I do with my site security managers -- we do an audit,” said 2nd Lt. Crystal Shields, chief of MPS customer support with the 1st SOFSS. “We make sure they are doing the right procedures, that they’re checking all the boxes, all i’s are dotted and t’s are crossed, so that our errors are decreased.”

It was the 1st SOFSS’s customer service and examinations on the efficiency of procedures that made them stand out from the rest.
“We were elated to win this award,” Shields said. “The feeling of accomplishment, and to be recognized for all of our hard work -- it feels awesome.”

Winning this award showed the customer support team that all of their hard work was noticed.

“It makes me feel like my work doesn’t go unnoticed,” said Airman 1st Class Aaliyah Bailey, a personnelist with the 1st SOFSS. “We’re a team, between the contractors, Airmen, NCOs and leadership, we all work until the job is done.”

Shields said winning first place in the whole Air Force displays the character, mentality and commitment of the customer support section.

“With this kind of work ethic, there is no telling what the future holds,” Shields said.